Last updated: 13/02/2026

General Terms and Conditions of Sale & Use (GTC & GTU)

The online store "Giorgio'Chic" is operated by "Giorgio Pozzo", a sole trader (micro-entrepreneur) registered under no. "51178431600081", whose registered business address (for administrative mail only) is "13 Bis Avenue de la Motte Picquet, Paris, 75007, France".

1. Purpose and scope

These GTC/GTU govern distance sales concluded on "Giorgio'Chic" and the terms of access to and use of the site by any visitor or consumer customer within the meaning of the French Consumer Code.

2. Definitions

“Customer”: any natural person acting for personal and non-professional purposes, purchasing a Product via the Site.

“Products”: goods and/or services offered for sale.

“Site”: the online store accessible at "www.GiorgioChic.com".

3. Access to the Site & Account (GTU)

• Free access. Account creation is optional; information must be accurate and kept up to date.
• Minimum age: 18 years old or parental authorization.
• Conduct: any fraudulent use, breach of Site security or infringement of third-party rights is prohibited.
• Availability: the Site may be temporarily unavailable for maintenance.

4. Products, availability and visuals

Essential characteristics are described on the product page. Offers remain valid while they are visible on the Site, subject to availability.

5. Prices & VAT

Prices are displayed in the Customer’s market currency, all taxes included (tax inclusive). Shipping is free in the available markets. Any specific condition (depending on the product, the country, or the order volume) is indicated before order confirmation. Under the micro-entrepreneur tax regime, VAT is not applicable (Article 293 B of the French General Tax Code). If the legal threshold is exceeded, VAT will be charged and indicated at checkout.

6. Order

1. Purchase process: selection, summary, acceptance of the GTC/GTU, payment.
2. Confirmation: an order confirmation email summarizes the order.
3. Refusal: we may refuse an order for legitimate reasons (anomaly, previous dispute, suspected fraud).

7. Payment

The payment methods available on the store are listed below for information purposes only. They may vary depending on the Customer’s country, currency, eligibility and the technical settings of the payment service. The merchant reserves the right to change the payment methods offered at any time, without affecting orders already validated.

Payment method	Details
Shop Pay	Accelerated checkout with secure storage of Customer information
Visa	Card payments accepted via Shopify Payments
Mastercard	Card payments accepted via Shopify Payments
American Express	Card payments accepted via Shopify Payments
Cartes Bancaires (CB)	CB network supported for payments made in France
Apple Pay	Available on compatible Apple devices
PayPal	Secure payment via PayPal wallet
USDC	Cryptocurrency payment (USD Coin). Funds may be converted and paid out in local currency or transferred to a crypto wallet, depending on the selected settings.
Bancontact	Local payment method available for customers in Belgium
EPS	Local payment method available for customers in Austria
iDEAL	Local payment method in the Netherlands (availability subject to eligibility)
Klarna	Deferred payment or installments, subject to Customer eligibility
MobilePay	Mobile wallet available depending on the Customer’s country

Charges are processed according to the rules of the selected provider. When using Shopify Payments, you contract with Shopify International Limited for payment services; specific terms apply and are available from Shopify.

8. Delivery

• Served areas: depending on the product (see the product page and the “Shipping & Delivery” page).
• The carrier is chosen according to the product, supplier and destination country (see the “Shipping & Delivery” page).
• Indicative delivery times are provided before confirmation; we are not liable for delays due to force majeure or the Customer’s fault.
• Risk transfers when the Customer (or a third party designated by the Customer) physically takes possession of the parcel.

For more details, see our "Shipping & Delivery" page.

9. Right of withdrawal (14 days)

In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the order to exercise the right of withdrawal, without giving reasons and without penalties.

The product must be returned complete, unused, in a condition suitable for resale, and in its original packaging. Return shipping costs are borne by the Customer.

Exceptions: the right of withdrawal does not apply in particular to personalized goods, perishable goods, sealed goods which have been unsealed for hygiene/health protection reasons, or digital content supplied before the end of the withdrawal period with the Customer’s express agreement.

To exercise this right, the Customer must notify their decision by email to "hello@giorgiochic.com" within the applicable period and return the product within 14 days. A refund will be issued within 14 days of receipt of the returned product or proof of shipment.

For more details, see our "Returns & Refunds" page.

Model withdrawal form (copy-paste and complete):

10. Returns & refunds

Please contact customer service. Products must be returned complete, in a condition suitable for resale, and properly protected. A return label may be provided where applicable.

For more details, see our "Returns & Refunds" page.

11. Legal guarantees

All products sold on "Giorgio'Chic" benefit from the legal guarantees provided by law:

• Legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code): valid for 2 years from delivery.
• Hidden defects warranty (Articles 1641 et seq. of the French Civil Code): you may take action within 2 years from discovery of the defect.

12. Made-to-order products (STARS Boots)

Some products offered on the store, including STARS Boots, are made to order (made to order). In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to these products.

• No returns or exchanges are possible in the event of a sizing mistake, selection error or change of mind by the Customer.
• Exception only in case of a manufacturing defect or if the wrong item / wrong size was sent.
• The Customer must contact customer service by email within 14 days of receipt, stating the order number and providing evidence of the defect or error.

After verification, an appropriate solution may be proposed on a case-by-case basis.

13. Liability & force majeure

We cannot be held liable for non-performance or improper performance attributable to the Customer, to an unforeseeable and unavoidable act of a third party, or to a case of force majeure. In any event, our liability is limited to the amount of the disputed order for direct damages, excluding indirect damages.

14. International sales

For international deliveries (including outside the European Union), customs duties, local VAT/GST, import taxes or other fees may be required from the Customer upon delivery (in addition to the payment made on the Store), by the customs authorities of the destination country and/or by the carrier or postal service (which may advance customs fees and then invoice the Customer) at the time of delivery.

In most cases, the carrier contacts the Customer (SMS, email or payment link) once the parcel arrives in customs, to pay these fees before delivery, or at the time of delivery (depending on the carrier).

Such potential fees are borne by the Customer. These fees are independent of the Store and are determined by local authorities and carriers. Some parcels may pass without being subject to them. The cost varies depending on the type of product, the order amount and the applicable rate in the destination country.

The Store has no control over these additional fees and cannot be held responsible for them. The Customer is also responsible for ensuring the Products comply with the local laws of the delivery country.

If the Customer refuses to pay, the carrier returns the parcel. The refund will only be processed after the parcel is effectively returned, and after deduction of the applicable fees (return shipping, customs, etc.). Upon receipt of the returned parcel, the Customer is refunded the order amount minus return costs and any customs fees.

Our accounting department processes refunds on Mondays: the Customer is then notified by email that the refund has been issued. The refunded amount typically appears within 5 business days (depending on banking services and payment processors) on the payment method used.

In the event of import restrictions, we cannot be held responsible for a customs hold.

15. Intellectual property

All texts, logos, brands, visuals and content on the Site are protected. Any unauthorized reproduction or use is prohibited. The rights granted to the user are limited to personal use of the Site and the Products.

16. Personal data & cookies (reference)

The processing of your data and the management of cookies/trackers are described in our "Privacy & Cookies" page.

17. Hosting & Shopify solutions

The Site is hosted and operated using Shopify solutions: Shopify International Limited, 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland.

18. Mediation & dispute resolution

19. Applicable law & jurisdiction

These terms are governed by French law. Consumers residing abroad also benefit from the mandatory provisions of their local law. Failing an amicable agreement via mediation, the competent French courts will be seized in accordance with common law rules.

20. Changes to these GTC/GTU

We may update these terms to reflect legal or technical changes. The version applicable is the one online on the day of the order and can be consulted at any time.

21. Customer service

Email → "hello@giorgiochic.com"

Registered business address (for administrative mail only) → "13 Bis Avenue de la Motte Picquet, Paris, 75007, France".

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