Last updated: 13/02/2026

Returns & Refunds

1. Right of Withdrawal & Returns

Most products in the store benefit from the legal right of withdrawal. Specific conditions may apply to certain Products (e.g. no return/exchange), as indicated on their product page.

Exception: sealed body care/beauty products that have been unsealed after delivery, for hygiene or health protection reasons.

2. Return Request

You have 14 days from the date you received the product (delivery date shown by the carrier’s tracking number) to email us your request, including:

• the order number;
• the reference of the product concerned by your request;
• the reason for your request.

We will reply with:

• confirmation of your request;
• the (European) address to send your return.

If you do not receive our reply within 48 hours, please check your spam folder or let us know by email: hello@giorgiochic.com.

3. Sending the Return Parcel

From the notification of your withdrawal, you have 14 days to ship your return via tracked mail (with or without signature on delivery) to the indicated address, and to email us the carrier name and the tracking number of your return.

4. Return Costs & Responsibility

• Return shipping costs are at your expense and are non-refundable, in accordance with Article L221-23 of the French Consumer Code.
• If you ship an item valued over €100, we recommend insuring your shipment.
• We cannot guarantee that we will receive the returned item; handling your return (packaging, carrier, postage, drop-off, etc.) is entirely your responsibility.
• If your return is not received due to an addressing error (incorrect or incomplete) on your part or a carrier issue, it is your responsibility to resolve it.
• The parcel must be well packaged, ideally in its original packaging. It is recommended to open it carefully upon delivery.

5. Receipt and Product Inspection

As soon as your return is received at the address provided, we inspect its condition within 3 business days. The product must be in perfect condition, as when delivered, and suitable for resale.
Example: for a pair of shoes, they must show no signs of use (marked sole, visible creases, etc.).

Each order is inspected and photographed (product + packaging) before shipment, allowing for an objective comparison.

6. Inspection Outcome (Accepted / Refused)

• Return refused: If the return cannot be accepted, the product may be shipped back to the Customer with tracking, at their expense, and the case will be considered closed. You will be notified by email and the message will include the tracking number.
• Return accepted: The refund is issued only after the parcel has been effectively returned, and after deduction of any applicable costs (return, customs, etc.). Our accounting team processes refunds on Mondays; you will then be notified by email that your refund has been sent.
  In accordance with Article L221-24 of the French Consumer Code, the refund is issued no later than 14 days from receipt of the returned product or proof of shipment. The time for funds to appear on your payment method averages 5 business days (depending on banking services and payment processors).

7. Defective Product or Incorrect Item Received

Despite quality control and order checking before any shipment, an error may occur.

In this case, after notifying us by email within 14 days from the date you received your order, we will ask for photos of the product received, notably to compare them with those taken during packing.

If the issue is validated, you may choose one of these two options:

• You wish to return the product: the procedure is the same as indicated above, and in addition, once the return has been completed, inspected and validated, we will reimburse the return shipping costs (insurance included, excluding any packaging costs) and we will offer you a 10% discount valid for 2 months on the total amount of your next order of physical products in the store.
• You wish to keep the product: we will offer you a 15% discount code valid for 2 months on the total amount of your next order of physical products in the store.

8. Return Address

9. Exchange

A new order is required if you want another product, model/style, or a different size.

10. Compliance with Time Limits

The stated deadlines must be respected; any overrun engages your responsibility.
After the legal deadlines, the right of withdrawal can no longer be exercised. Any other applicable legal guarantees remain in force.

11. Made-to-Order Products (STARS Boots)

Some products are made to order (made to order). In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply.

No return or exchange is possible in the event of a size mistake, selection mistake, or change of mind by the Customer.

Exception only in case of a manufacturing defect or an incorrect item / incorrect size sent.

After verification, an appropriate solution may be offered on a case-by-case basis depending on the nature of the confirmed defect.

12. Reminder: Non-EU Orders & Customs

In the case of international deliveries (including outside the European Union), customs duties, local VAT/GST, import taxes or other fees may be required from the Customer upon delivery (in addition to the payment made on the Store), by the customs authorities of the delivery country and/or by the carrier or postal service (which sometimes advances customs fees and then invoices the Customer) at the time of delivery.

In most cases, the carrier contacts the Customer (SMS, email or payment link) once the parcel has reached customs, to pay these fees before delivery, or upon delivery (depending on the carrier).

Any such fees are the responsibility of the customer. These fees are independent of the Store and are determined by local authorities and carriers. Some parcels may pass without being subject to them. The cost varies depending on the type of product, the order amount and the rate in force in the country where the parcel is delivered.

The Store has no control over these additional fees and cannot be held responsible for them. The Customer is also responsible for ensuring the Products comply with local laws in the delivery country.

If the customer refuses to pay, the carrier returns the parcel. Upon receipt of the returned parcel, the customer is refunded the amount of the order, minus return shipping costs and any customs fees.

Our accounting team processes refunds on Mondays: the customer is then notified by email that the refund has been sent. From that point, the refunded amount will appear within 5 business days on average (depending on banking services and payment processors) on the payment method used to pay for the order.

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